I finally got a response from Mark (REDACTED) LaRue, which I forwarded to you. A result of your post on Sipsey Street? . . . Anyway he is apparently going to resolve this now, thanks to your help.
The below email is what he sent to his staff. He's really a personable fellow, eh?
Well, I will say that like all good bosses, he used this as a teachable moment in customer relations to his staff.
----- Forwarded Message ----
Sent: Sun, February 13, 2011 10:22:32 PM
Subject: RE: LT139-1 1 LaRue Tactical SPR-E LT-139
Tyler, see link below, and remember what fucking up gets us with some people.
The real concern is "with some people". Why not just plain fucking up (attitude-wise) is intolerable with all folks. Not all of us have a widely gunny read blog with which to post and leverage action. Mistakes (shit happens) by vendors are gauged by how well they are handled.
Money is getting increasingly tight and if I spend premium dollars, I fully and rightfully expect a premium product (including attitude), period. Is that too much to ask?
Tyler can always get a job at Verizon.
Pretty much what I expected from ML. Still, I hate to talk down about your friend, but I'm still coming away from this with the distinct impression your friend is the one who caused all of his own problems and it was kind of a douche move to blame Larue.
Of course, it's not like you posted the email chain (or I'm too retarded and missed it), so I could still be wrong.
As expected, ML didn't fuck around.
Just a comment on this:
"Not all of us have a widely gunny read blog with which to post and leverage action."
You don't even need that. LaRue maintains a forum on ar15.com and Mark himself is a constant presence there.
And having a blog doesn't necessarily mean you'll get good service. Please google "Michael Bane" and "Cannon safes" as a good example of a company that just doesn't care.
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